Customer: Victor Location: Kidderminster, Worcestershire
Property: Semi-Detached family home
Staircase: Straight Staircase
CUSTOMER BACKGROUND
Victor had been finding the stairs at his home in Kidderminster increasingly difficult to manage and was beginning to avoid making unnecessary trips between floors.
While the staircase itself was straight and relatively straightforward, the physical effort involved in climbing it was becoming tiring and was affecting the customer’s confidence around the home.
After speaking with Chapter Stairlifts, the customer decided that a stairlift would provide a safe, reliable and long-term solution.
Having considered both new and reconditioned options, the customer chose a brand-new stairlift because they wanted the reassurance of a new product, a manufacturer’s warranty and long-term support.
THE CHALLENGE
The customer lives in a semi-detached property in Kidderminster, with a straight staircase connecting the ground and first floors.
The staircase offered a good installation environment, but the customer’s individual requirements remained central to choosing the right product.
The main considerations were:
- Comfortable seating for everyday use
- Simple controls
- Reliable operation
- A compact design
- Easy access on and off the stairlift
- Long-term peace of mind
- A solution that would allow the customer to remain independent
PRODUCT INSTALLED: HomeGlide Extra Stairlift
Following the assessment, Chapter Stairlifts recommended a brand-new HomeGlide Extra.
The HomeGlide Extra provided the customer with a straightforward and reliable solution while offering the reassurance that comes with purchasing a new stairlift.
Key features include:
- Comfortable seat
- Easy-to-use controls
- Folding seat and footrest
- Smooth and reliable operation
- Compact design
- Safety features designed for everyday use
- New product warranty
- Long-term servicing and aftercare options
WHY CHOOSE A BRAND-NEW STAIRLIFT?
For this customer, choosing a brand-new HomeGlide Extra wasn’t simply about having a new product.
It was about peace of mind and long-term reassurance.
A new stairlift can provide several advantages, including:
Lifetime Warranty
One of the biggest benefits for the customer was the reassurance provided by the lifetime warranty available with the product, subject to the applicable manufacturer’s terms and conditions.
Knowing that their new stairlift was covered for the long term gave the customer additional confidence in their investment.
New Components
With a brand-new stairlift, the customer receives a new system rather than previously used components.
This provided reassurance that the lift was being installed specifically for them and their staircase.
Manufacturer Support
The customer also benefits from manufacturer-backed support alongside Chapter Stairlifts’ own installation and aftercare service.
Long-Term Peace of Mind
For someone planning to remain in their home for many years, having a new stairlift with long-term warranty protection can provide valuable reassurance.
Tailored to Their Needs
Although the HomeGlide Extra is a standard straight stairlift, the installation was assessed and configured around the customer’s staircase and individual requirements.
INSTALLATION PROCESS
The installation took approximately 3 hours.
Our engineer arrived at the customer’s home and prepared the staircase for installation.
The HomeGlide Extra was carefully fitted to the stairs, with attention given to ensuring that the customer had a comfortable position when using the lift.
Once installed, the stairlift was thoroughly tested to ensure smooth and reliable operation.
The customer was then given a full demonstration, including:
- Operating the controls
- Using the seat safely
- Folding the stairlift away when not in use
- Using the charging points
- Understanding the safety features
- What to do if they have any questions or concerns
The installation area was left clean and tidy, with minimal disruption to the household.
THE CHALLENGE
There was no major technical challenge with this straight staircase. Instead, the key consideration was making sure that the product was right for the customer.
The customer wanted something dependable that they could use every day and didn’t want to compromise on long-term reassurance.
After discussing the different options, the brand-new HomeGlide Extra provided an excellent balance of comfort, reliability, affordability and warranty protection.
THE OUTCOME
For Mrs Wood the impact was immediate.
Instead of having to think twice about using the stairs, they can now move between floors safely and comfortably whenever they need to.
The stairlift has helped to:
- Restore independence around the home
- Reduce fatigue and physical strain
- Make everyday routines easier
- Provide greater confidence when using the stairs
Most importantly, the customer can continue making full use of their home rather than being restricted by the staircase.
CUSTOMER TESTIMONIAL
“The whole experience with Chapter Stairlifts was excellent. We were given honest advice and never felt pressured into making a decision. We chose a brand-new HomeGlide Extra because we wanted the reassurance of a new lift and the lifetime warranty. The installation was quick, clean and professional, and we were shown exactly how everything worked. The difference it’s made is incredible – I can now use the stairs without worrying about becoming tired or losing my confidence.”
CHAPTER STAIRLIFTS VIEW
For some customers, a reconditioned stairlift can provide an excellent and more affordable solution. For others, the reassurance of purchasing a brand-new stairlift with long-term warranty protection is the priority.
For this Kidderminster customer, the HomeGlide Extra offered exactly what they were looking for: comfort, reliability, independence and peace of mind.
At Chapter Stairlifts, we don’t believe in recommending the same solution to everyone. We listen to what matters to each customer, assess their staircase and discuss the options available before making a recommendation.
Brand new or reconditioned – we’ll help you find the right solution for your home, your needs and your budget.
Independent advice. Professional installation. Long-term support.
